Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Orders
How do I place an order? Simply browse our store at roboticpoolcleaner.store, select the robotic pool cleaner you want, and click Add to Cart. Follow the checkout steps to complete your purchase securely.
Can I modify or cancel my order? You can modify or cancel your order within 24 hours of placing it. Please contact us immediately at simoarbitre123@gmail.com with your order number. Once the order has been shipped we are unable to make changes.
How will I know my order was confirmed? You will receive an order confirmation email shortly after your purchase. If you do not receive it within 24 hours please check your spam folder or contact us.
Shipping
Where do you ship to? We currently ship to the United States and the United Kingdom.
How long does delivery take? United States: 6–13 business days from order date United Kingdom: 7–15 business days from order date
Is shipping free? Yes. We offer free shipping on all orders to both the United States and the United Kingdom.
How do I track my order? Once your order is shipped you will receive a confirmation email with a tracking number. Use it to track your delivery at any time.
Returns and Refunds
What is your return policy? We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please visit our Refund Policy page for full details.
Who pays for return shipping? The customer is responsible for return shipping costs. We recommend using a trackable service.
How long does a refund take? Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.
I received a damaged or wrong item. What do I do? Please contact us within 48 hours of delivery at simoarbitre123@gmail.com with photos of the item. We will arrange a free replacement or full refund immediately.
Payments
What payment methods do you accept? We accept Visa, Mastercard, American Express, debit cards, Apple Pay, and Google Pay. All payments are securely processed through Stripe.
Is my payment information safe? Yes. All transactions are SSL encrypted and processed by Stripe in compliance with PCI DSS security standards. We never store your card details.
Will I be charged in USD? Yes. All prices are in USD. UK customers will be charged in USD and their bank will apply the applicable exchange rate.
Products
What types of robotic pool cleaners do you sell? We specialize exclusively in robotic pool cleaners. Browse our full collection at roboticpoolcleaner.store to find the right model for your pool.
Do your products come with a warranty? Please check the individual product page for warranty information. For any warranty related questions contact us at simoarbitre123@gmail.com.
Are your products compatible with all pool types? Each product page includes compatibility details. If you are unsure whether a product suits your pool please contact us before ordering and we will be happy to help.
Contact
How can I reach customer support? Email: simoarbitre123@gmail.com Phone: +1 385 398 6506 Business hours: Monday to Friday, 9:00 AM – 6:00 PM MST
We aim to respond to all inquiries within 1–2 business days.